hi i bught some moss balls from a sella wicth never arived ebey havent helped

[neilparker1982]

first he said it was a problem with his sorting office. then he blamed my adress on here never had a problem before but the adress he sent was onley part of the adress listed then i corected him on the adress and ponted out sometimes ebey softwhere can screw up not show erything listed he then trises blame me saying its my fault. all the time ive still not recived the iterm i open a case request a replacment or refund he contacts eby same as what ive dune i open a case bearring in mind i  still have no plants or money refuned ebey today cloes the cas saying ive had the iterm wicth is not true and im bloody anoyed out of poket and thve said ive had the itrerm yet tracking still says nothing ebey hasnt dune there job theve aloued this guy to rob  me i am now considering small claims court as a matter of  princible no help from  ebey at all 

[*guinevere*]

Open a not received dispute now, in the Resolution Centre

Escalate after 3 working days.

As the tracking does not show successful delivery you should get a refund.

[*guinevere*]

When did you purchase it? Did you open a dispute?

If the seller has provided tracking showing delivery to your address you will lose a Not received case.

Have you looked around your property to see if the item has been left in a bin, shed, neighbours etc?

Check your address with your seller to see if they have sent it to the correct one, and ask them if they would mind contacting the courier on your behalf to see if they can say exactly where the package was left?

Your seller must only send the item to the address given him by ebay, which is the address you have registered with ebay.

[neilparker1982]

it was on the 26 and the seller hasent been helpful at all it was sent with rouyal mail. all tracking says is a update will be maid when a atempt to deliver been made