has anyone had any problems with the global shipping programme

[motluk2]

i didnt even know i was enlisted to this,  a buyer says shes not received a parcel, yet i have an email from the global shipping programme saying it had been successfully delivered

I can't work out how to reply to the very helpful answers to my questions, but thank you very much.

To the second answer - ebay told me it would be out of hands and I wouldn't need to worry as the shipping programme would pay for the missing parcel - however, paypal had a different view, and held onto my account until the 'dispute' was settled.  After emails and phone calls to paypal, (it took a long time to find a telephone number) I finally got a sensible answer - they said that as the tracking from the shipping programme clearly showed the parcel had been delivered they would close the case in my favour! success.

However I am going to opt out of the shipping programme in the future as reading the community boards has given me grave concerns.

Thank you for your help.

[redwick1]

Once your item gets to the UK Derby depot then the problem should be out of your hands

According to ebays policy you are not responsible if the item is lost or damaged

Read the link

http://sellercentre.ebay.co.uk/using-global-shipping-programme#how