some months ago I had 1 negative feedback from nasty member who lied to get refund but not return postage, I reported to ebay who did nothing, okay !! so my feedback percentage from 1 negative went from 100% to 98.8% however since then I have had 38 positive feedback but percentage has stayed at 98.8, so 1 negative takes 1.2% off but 38 positive gives 0% ????. I have tried to contact ebay but I need to put an item number and because of the time lapse the number does not show up so they cannot deal with my problem. I know they will say this % versus that % multiplied or divided against other %'s but seems a bit unfair for 1 negative feedback, any ideas!
