19-06-2021 8:12 AM
I have received faulty items and have contacted the sellers. They say replacements have been sent but havnt arrived. I have waited that long the option to get ebay involved isnt showing anymore, Any ideas please,
You dont need to deal with the sellers and you do not want a replacement nas that can run you out of time for an ebay dispute
You open a not as described dispute at the bottom of the page under Resolution Centre.
Escalate it after a full 3 days of opening the dispute.
The seller needs to send a pre paid label for the return.
If they dont then ebay should when you escalate the dispute.
Make sure it goes back tracked and that the tracking is in the dispute.
You have 30 days from the day of delivery to open a dispute in ebay
Read up on the Ebay money back guarantee
https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...
