I bought two cushion covers, from one seller in two different orders on the same day. Both covers had faulty zips which went one after the other within two months of order. The seller offered to replace the first one but the replacement never arrived. I contacted her again to say the second zip had broken and, as she hadnt sent the first, would she like both back to replace the zips as the covers were absolutely fine. No response regardless of how many contact seller pings Ive sent. Do I write it off and stop buying from ebay or is there some way of dealing with this, particularly as the seller stated she would send a replacement cover straight away? Thanks
