05-05-2020 1:55 PM
business seller from spain sent me item It came via B2C Europe then via Hermes
i had notification of delivery from Hermes but it did not come to me as later i found out postcode wrong but they did deliver it somehwere as next thing i had a delivery notification
i contacted hermes and they updated to say parcel now at depot and said i had to get seller to change delivery address I notified seller of this and sent him hermes email which asked them to update delivery address
i included another copy of my address and postcode the seller just sent me the update of my address and he GOT my postcode wrong he put MN not NN so i emailed him again saying he must update the del address to hermes....He now says his courier is saying the parcels delivered but hermes says its at the depot i cant get him to update hermes Hes now said hes putting in a claim at his end ... so im now out of pocket over £60 and have a parcel sitting in a Hermes depot somewhere due to the sellers incompetance
my invoice has my correct details on so sellers mistake
what can i do............. no option on ebay for this ... ive kept all the emails from him and hermes
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