ebay global shipping

[mg_rover_spares]

Hi all, we have recently sold and sent an item that was automatically added to the ebay GSP, its destination was Israel not that we were bothered at all it is ebay's job to get it there all we do is send to the UK address.

 One month or so after it had been posted we received a complaint message from the purchaser saying it had arrived but had then been stolen? stolen from the collection office in Israel, signed for by the bloke but then stolen? ok not our problem ebay sent it to you so we must be covered, plus if it is stolen from him after receiving it then how can we be to blame?? well we can.

eBay took control of the dispute abd would not allow us to get involved, the case was closed by ebay with them sorting it, or so they said but a case then opened a month after that on paypal by the purchaser, so if he had not only had the item stolen from his person, he received a refund we thought from ebay, now paypal wanted to join in, we told them what had happened and that ebay had sorted the dispute out the previous month, but the case closed without warning handing the purchaser yet another refund, so work that one out!

What would you do in this situation we have been slapped more times than a morris dancer with this one.          

[red_magpie]

Technically, the first case is irrelevant. You were not involved, as it was correctly taken over by eBay as a GSP issue. So don't make too much out of the "second refund" argument.

Your complaint against PayPal is that the buyer's case was found against you - assuming that the refund was taken from your account, and not charged to eBay.

If so, PayPal has a proper complaints procedure, and you can in the last resort refer complaints to the financial ombudsman. PP's user agreement explains both procedures. It seems to me that there are two issues, either one of which would justify an appeal.

The first is that the item was sold under the terms of eBay's GSP, which both you and the buyer accepted in the user agreement. You correctly discharged your own duty under the user agreement by posting it with tracking proof of delivery to Pitney Bownes, eBay's reshipping agents. That is all the buyer's PayPal payment to you covered, not delivery to Israel. EBay invoiced the buyer direct for the international shipping. They, and not you, are liable for any claim relating to the international delivery.

The second issue, although this is less clear as we don't know exactly what happened, is that anyone can sign for parcel, it doesn't have to be the buyer. Once an item is collected and signed for the seller is not responsible for what happens to it afterwards. But, returning to point one, if anyone is liable in this instance it is eBay and Pitney Bownes, not you.