eBay have deserted sellers

[stevie_dee_in_acton]

Impossible to contact eBay regarding problems that they have caused!  I bought an item then received a messaage from eBay informing me that they have deleted the item listing due to 'concerns'!  They mentioned that there would be a message in my Inbox about the problem but there was nothing.  I tried to call only to get a message that due to Corona virus no calls were being accepted so then I tried to email them to be informed that no emails are being accepted either!!

How can eBay delete a listing for an item that you have ordered without automatically making a refund?  I have used eBay to buy items hundreds of times in the past years but will certainly be looking at Amazon if this is the way they treat customers who have a problem.

[papso22]

They don't automatically refund because you may still get the item.  If you don't , then you can open a case in paypal for item not received and get a refund through them.  It's a simple problem with a simple solution that doesn't need you to contact anyone.

And you are a buyer, not a seller, ebay deserted sellers a long time ago.