eBay do not adjust fees for postage refunds (private seller, managed account)

[3121louise]

I am a private seller and often buyers will buy two or more items from me but do not ask me to combine postage.  In such instances, I tend to post in one parcel and refund the buyer the excess postage. Under managed payments however, eBay will not adjust the sellers fee.  I feel this is unfair as charging a fee on the postage is already a liberty - I do not make money off the postage.

What do I do? 

1. Be fair, make the refund and take the hit?

2. Not give a refund even if I do put the items into one parcel?

3. Post each item individually. 

In my listing I suggest buyers ask me to combine before they pay but many do not.  eBay should make it clearer to buyers that they need to do this before paying. 

Appreciate any thoughts on this.  Thank you. 

[Anonymous · Accepted solution]

Personally, I still make the part refund, but minus the extra fees I have paid on it.  For instance, if I want to make a part refund of £1, I take off the 13p fee I have already been charged on it, so refund 87p - which I usually round up or down to the nearest 5p!

[3121louise · Accepted solution]

Thank you, that is a good suggestion. Much appreciated