due to concerns with the seller's account

[kammiendk]

problem solved , ebay just mailed me after qustion was raised here : 

You've been given a full refund

Hello Michael,

Unfortunately, we didn't receive valid tracking information from the seller. We're sorry you had a problem with your purchase.

We've issued a refund of £xx.xx back to the original funding source you used to purchase this item. The refund includes the purchase price plus original postage. Please allow 48 hours for it to process.

[red_magpie · Accepted solution]

what dos ebay mean by " due to concerns with the seller's account: " ?? is it fraud ? or what ?

Who knows? Only eBay, and they not going to tell you.

Just do as they say, and try to claim your money back if it doesn't arrive. I don't know what eBay means by "it should arrive soon". You won't be able to open a case until after the latest estimated or actual delivery date, which you say could be four weeks. The case must be opened within 30 days of the actual or estimated delivery date.

In the meantime I advise reading the full terms and conditions of eBay's money back guarantee, see: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html

If you have any problems opening a case through eBay, you can file a dispute under Paypal's longer, 180 day buyer protection policy, see: https://www.paypal.com/uk/smarthelp/article/what-if-i-didn%27t-receive-my-item-or-it%27s-not-as-adve...