disgruntled buyer

If I sold a dress which had several photos of the item and colour and had 2 bidders the winner is know disputing dress stating it is a different colour to what she thought and that it is a poor condition which is laughable as it is silk and is now being aggressive with her messages and demanding a refnd. If I do I will loose ot on a sale and she has binned the item she states. Need advice. 

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Answers (1)

Answers (1)

Advise that she has to use the Ebay Money Back Guarantee and open a Case in the Resolution Centre. 

 

Ebay would instruct her to Return the Dress. If she no longer has the Dress she wouldn't be Refunded.