15-06-2021 6:50 PM
If I sold a dress which had several photos of the item and colour and had 2 bidders the winner is know disputing dress stating it is a different colour to what she thought and that it is a poor condition which is laughable as it is silk and is now being aggressive with her messages and demanding a refnd. If I do I will loose ot on a sale and she has binned the item she states. Need advice.
Advise that she has to use the Ebay Money Back Guarantee and open a Case in the Resolution Centre.
Ebay would instruct her to Return the Dress. If she no longer has the Dress she wouldn't be Refunded.