different delivery addresses

i sold an item and printed the address out and shipped,9 days later the buyer opens a case against me to say he hasn`t received the item,i have refunded him,i then checked the royal mail proof of posting and the address is different on the receipt than is now showing on his ebay delivery address,just wondered if this is a common occurance,he was very understanding but i cannot understand what has happened,the two addresses are withiun a few miles of each other.

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when an item sells ebay shows the buyers registered address,

 

 

when the buyer pays this changes to the address the buyer wants the item sent to,

 

 

sellers have to make sure they only send to the address provided after payment.

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