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07-02-2020 7:32 AM
Hi i am trying to open a case against a seller,i bought a hi vis off them and it is in poor condition,i have messaged them 4 times for a refund and for me to return the item,they are not answering my emails so how do i open a case please?
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07-02-2020
7:45 AM
You correctly messaged the seller first to try and resolve the problem, as they are not being helpful go now to the Resolution Centre, link at bottom of most pages.
Open a case for item not as described. If the seller wants their item back first they pay for that returned tracked postage. Escalate on days 9 - 21 if not refunded beforehand, or after 48 hours from posting the item, it must be tracked.
Do not close the case early before it is fully resolved, another cannot be opened with eBay, abd do not forget to escalate.
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