cancel order

[mestresilvestre]

I did not received the payment hence I canceled the order but there was no option to select to say cancel due to payment not received.

[fargvs]

Use the options given at the bottom of this and every other eBay page ...
https://resolutioncentre.ebay.co.uk/

[pixiesen2012]

that's because you are supposed to open non payment cases when you aren't paid,

what reason did you choose instead?