buyer has damaged my item, returned it and ebay made me refund

[yellow789987]

i sold a pair of boots in perfect condition, the buyer said they arrived damaged, and wanted to return, i said that they were not damaged and i dont take returns, but ebay said i must accept return, when they returned them they have cut stitches to make the damage, ebay have made me refund and dont seem to listen to me about the fact the buyer has defrauded me and when i look at the buyer feedback she has discolvered damage on several items in the last few months, is there anything i can to get my money back

[red_magpie]

You can read eBay's condition of returned items here, but don't assume that eBay will enforce it: https://www.ebay.co.uk/help/policies/member-behaviour-policies/condition-returned-items-policy?id=47...

Ditto, you can appeal eBay's decision here, but don't count on them listening to you: https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-ebays-decision-return-missing-it...

You may be lucky, but other sellers have told us that eBay's response to items being returned damaged, or even swapped for another one, was that as eBay didn't see the item the seller delivered, or the item the buyer returned, "they are not in a position to take sides and verify who has the valid complaint". EBay's idea of not taking sides in cases of uncertainty is to find in the buyer's favour, and require the seller to refund them!

The user agreement requires users to accept eBay's decisions on all disputes, and as eBay is unregulated there is no right to any independent appeal.