buyer fraud wrong item returned

[geo.d.1]

Fairly straighforward this, we post 9ct heavy gold fully hallmarked gents bracelet,  buyer reports not as described etc, returns Gold plated item, timing couldnt be worse items is received 1 day before eBay automatic refund buyer period,  Paypal not part of payment process so no recourse there, eBay support appears non existent either by phone or email, I have done the  "report buyer" thing,

The loss to us is about £700,.... with the now absent Paypal are we in for more of this type of unsupported activity

Any advice would be helpful

[plpmr]

unless matters have changed PayPal don't cover gold.

[geo.d.1]

OK Thank you,. they have (paypal) helped in the past with fraud & I have found them very helpful

[geo.d.1]

Please see latest post" Good News for Sellers" etc.... a glimmer of light in the fight against fraudsters

[geo.d.1]

For clarity & in the interest of other members who may find themselves in my position, eBay C.S

Do/have helped me in the past recover money for high value items, also previously Paypal have been

helpful in alerting me & preventing a fraud, having said that I am not sure of their current position since

The switch to managed payments