buyer able to pay less than the agreed price

[maddix2009]

I have sold a numeber of items over the last 24 hours and so far 2 have problems. 

One buyer offered £50 plus £5 postage for an item which i accepted.  When i checked the buyer was able to purchase the item for £41.67 plus £5 postage. I assumed it was a voucher code used but i had not active vouchers. This is not the amount i recieved as this was much less after the managed payment fees but the actual amount the buyer was able to pay. 

At first i thought it was a glitch but have been able to get any help fomr live chat calls or emails to ebay and have since seen that an auction i sold for £0.99 plus postage of £3.00 the buyer was only charged £0.83 plus £3 postage. They were both international sales belgium and netherlands and i asked the question to ebay if it could be an error with coversion rates but was told no. 

Any helps or advice would be appreciated as in my 12 years of sleeing on ebay i have nevere encountered this. 

many thanks

[papso22 · Accepted solution]

The buyer has correctly been charged the VAT exclusive price as an export.  I.e deduct 1/6 of £50 from £50 and you get £41.67.

You must have set your item prices to include 20% VAT.

[maddix2009 · Accepted solution]

thats a huge help thank you so much i wish someone at ebay could have adbised that this change is now in place. many thanks

[papso22 · Accepted solution]

You are welcome. It's a shame that CS are not better informed.

[pixiesen2012]

I assume the buyer was from Europe

you are VAT registered so ebay will have reduced the price by your stated VAT rate

you get the item price minus VAT

ebay charge the buyer that amount plus the VAT rate for the buyers country and pay the VAT directly to the buyers country

[arkwebus]

EBay takes their fees before you see the money.  

Whe a buyer "offers" that relates only to the item and not to postage.  A buyer might say "£60 inc postage" but that will not work

@maddix2009