17-07-2021 2:07 PM
Recently brought an item off a private seller. The item appears to not work but the listing states "no returns". Can I still go ahead and action a return to get my money back
Your item is not as described and all sellers accept items back if you open the correct dispute
Open a not as described dispute at the bottom of the page under Resolution Centre.
Escalate it after a full 3 days of opening the dispute.
The seller needs to send a pre paid label for the return.
If they dont then ebay should when you escalate the dispute.
Make sure it goes back tracked and that the tracking is in the dispute.
You have 30 days from the day of delivery to open a dispute in ebay
Read up on the Ebay money back guarantee
https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...
