**bleep** up with P&P please help

[vicklewi-49]

Hi guys,

I have sold a few items recently on eBay and I think I have made a massive **bleep** up with the delivery.

The buyer paid £1.64 for p&p (as set advised by EBay)

When I went to print the label I didn't amend the weight of the package. (My fault completely trying to multi task looking after a whingey toddler at the same time)

As such I paid £1.15 for the packaging label.
I've taken it to the post office and it's been posted.

It then occurred to me that I hadn't inputted anywhere the weight of the package. I've done a bit of rechecking and have realised my error.

I'm now worried that the buyers are now going to have to pay (Again) for the difference between what I paid for delivery vs the actual cost of delivery.

It's made me really upset to think that this is going to happen, so I am considering contacting the buyers and refunding them the whole p&p before this happens. Then if they have to pay the difference to receive the package it should hopefully be covered by the amount I've refunded them?

Thoughts? Please be kind I know I'm an idiot!!

[*guinevere*]

They will receive a card from the postman (or lady) informing them there is a parcel waiting at the depot with insufficient postage and that they need to pay XXXX amount before it can be delivered.

So you could send them some money upfront to pay it. Bear in mind that Royal mail charge a minimum of £1 on top of the extra postage for the inconvenience of redelivery so you would have to refund more than the £1.15 you've charged your buyer.

Why not send an apologetic message to your buyer and ask them to let you know when they receive the card through the door, and how much extra there is to pay, and go from there? You could refund whatever you like then?

[tobiasd4]

Large letter 1st class upto 250g is £1.64, so you should be OK.

FYI.

You don't have to buy ebay postage, you can buy it at PO, also ebay charge 10% of P&P, so you will lose on postage, you are allowed to add a small amount to cover packaging.

Never rely on ebay postage estimator, often wrong, work it out yourself.

www.royalmail.com