02-07-2021 8:26 PM
i sold item to a buyer who then switched part of the item for a broken part then returned the item claiming it was broken in pictures you can see the item is clearly different. it would have cost the buyer only 5 pounds to buy the new part but this way I have to pay all postage costs as well. i spoke to ebay rep from some distant corner of the world who said i need to go to the police i tried to explain the police would laugh at me , but agent refused to listen or accept the pictures i offered to send. what are you suppose to do when eBay put these idiots online?
You can't prove what item you sent or what buyer returned,
but ebay always believe buyers.
Grit your teeth & issue refund, you can try to appeal after, but as you found, unlikely to win.