19-04-2017 8:45 PM
Read this:
http://pages.ebay.co.uk/help/sell/unpaid-items.html
It tells you all you need to know about opening an unpaid item dispute. It's very important to do this as it's helpful to all sellers if we can get rid of people who bid on items with no intention of paying. Don't listen to any excuses.
If there is anything that you don't understand come back here for more information.