Why do eBay favour buyers over sellers???

[danieljames79]

i posted an item I sold second class and got proof of postage. The buyer claimed he never received it and before you know it they get a refund and my account gets deducted! 

I showed proof of postage that I had posted it but eBay took the side of the buyer even though they could have just said they never received where in fact they may have, however I had proof I posted, why do I lose out??? Yes I should of got it tracked but surely my proof of postage is enough to prove I’ve held my end of the deal!! 

When I called eBay, they just weren’t interested and said take it up with Royal Mail! 

So why do eBay favour buyers in situations like even though I have proof I posted? 

[ruby*tuesday]

The Buyer was Refunded because you had no Tracking Reference to Confirm Delivery to the Address Ebay sent you.  You could have used the 16 Digit Doorstep Delivery Code on your Proof of Postage.

[red_magpie]

surely my proof of postage is enough to prove I’ve held my end of the deal!!

No, it isn't. Your end of the deal is to deliver the item successfully and on time.

If you didn't realise this, you haven't read eBay's money back guarantee, which forms part of the user agreement.

You can find a summary of this here: https://pages.ebay.co.uk/ebay-money-back-guarantee/

It's wise for sellers to understand the full terms and conditions, which are set out here: http://pages.ebay.co.uk/help/policies/money-back-guarantee.htm