Why do buyers get away with abusing 'returns'

[hookwatches]

I've reached my limit now with ebay returns policy. As a seller I've experienced so many 'return cheats' it's made me shift my business to the other service.

WHY, when something is clearly advertised, can a seller claims it's not as described and make the seller pay for return postage as well as a full refund?

I sell watches, mostly used. I've lost count of the number of 'buyers' who've clearly has second thoughts on receipt and claimed the items not as described?

I've had devious buyers who purchase a watch, replace the mechanism with a broken one and then claim it's not working!

Another raised a claim of non-receipt because he was away on holiday and didn't want to risk his time running out on a return! What did ebay do when I provided evidence of delivery? They upheld his claim and raised a strike on my account and refunded him. On his return from holiday he had a free watch.

My favourite is always the claims rasied for non-receipt when somone else in the household has signed for it and 'misplaced it'. Three times this has happened, resulting in three strikes on my account.

WE are the ones who pay a rather large percentage of our sales to ebay. We pay extortionate fees to add a listing and again at the end of the auction. We pay fees on P&P! That's a disgrace. How many tmes do you receive neutral feedback or not a strike on your account because someone thinks the postage is too high? WE as sellers have to pay for packaging as well as the postage costs. We then need to consider the ebay take 11% of that,, plus 5% from paypal - thats 16%, whick you need to add to the costs of P&P.

How to ebay protect us? They allow sellers to secretly tell them the P&P is too high.

'Sell with free P&P for 3% more sales' ebay tell us - well, I'd love to, but P&P in the UK is high and with ebay making it so expesive to list n the first place, who can afford free P&P anyway?

Ebay need to understand that WE, the sellers, are the ones they earn money from. Yes, we need buyers to buy things, but they're not asked to pay fees. WE, the sellers, pay for ebay and WE, the sellers, should be protected by ebay.

Thanks for reading my rant. I've just ebeen riipped off by another 'buyer' today who's not only returning a watch to receive what he paid, he's also being paid to return it. Why? The person he bought it for doesn't like it, so he's abusing the 'not as described' tool to get his money back.