Where is my refund??

[righthook]

A seller has said he has refunded me, yet I have had no confrontation from eBay or PayPal, this is now over a week ago, and there is no way of speaking with a eBay representative on the phone to see what's going on.

And where my money is.

Is there anyway of contacting a representative on the telephone?

[john1297576]

Have you looked in your purchases? If a refund has been started then the PAID symbol will have changed to the refunded symbol.

Refunds go back to source,and if a card is used takes time, a debit card 7 days a credit card 30 days. You have the information in front of yu, if you are just relying on a promise open a proper case, then if needed you can ask ebay to step in.

[tressygirl]

How was this refund managed?  Just by the seller saying they refunded you?  Then this ' saying'  cannot be enforced.

Open the relevant case in the resolution Centre.  Escalate on day 4 if not refunded beforehand.  Do not close the case early on any excuse from the seller,  and do not forget to escalate.

https://resolutioncentre.ebay.co.uk