When BNWT is *not* BNWT

[bigspender2001]

Hi

I bought a polo shirt by auction and received it yesterday. It was clearly descibed as 'BNWT' in the title and describes the item as being new and unworn. However it clearly has been worn (shows minor but very clear bobbling around sleeve cuffs and collar) and had a small hole on one of the shoulders. I tried to contact the seller yesterday but he doesn't seem to be responding. How long do I need to give him to respond? Where do I go from here?

Thanks.

[plpmr · Accepted solution]

Waste no more time, open en item not as described case -

https://resolutioncentre.ebay.co.uk/

[bigspender2001 · Accepted solution]

Thanks for your response.
I tried your link but I don't seem to get very far. Just as far as:
"We're sorry you're not satisfied with your purchase. If you'd like to return the item, please contact your seller. If there's an issue with the item you've received, you can check what's covered under the eBay Money Back Guarantee."
I've noticed (wish I'd paid attention sooner) that the seller doesn't accept returns. Which would be fair if I had changed my mind - but does this still apply if the item is damaged and not as described?

[fargvs · Accepted solution]

Try > https://resolutioncentre.ebay.co.uk/ >>> 'I received an item that does not match the seller's description' .... follow instructions carefully ... escalate case 9 days later for eBay to take over. Do not close the case until resolved ... you only get one chance. Seller is 'contacted' by case opening.