What good does a refund do?

[adaptacus]

So I ordered something and it didn't arrive.  I sent a message to the seller and they replied quickly and said they would send again - all good so far.

Second shipment didn't arrive so I contacted the seller again.  No reply in a day.

Asked ebay to help and got a message back (pretty quickly) from the seller saying they thought they had replied and definitely sent the order.

Sent another message to seller asking how royal mail can be so bad - I mean to loose two orders has to be like saying royal mail doesn't work or something.

Anyway, ebay waded in before the seller had time to reply and refunded it and so to the question - what good does that do?

Hoorah, I have waited ages for something that's been sent twice, gone through all the hoops and now I am worse of than where I started from as it's over a month since.  I can now take the refund (when it clears in two days) and go through the whole process again - how is that helping?

Edit/

Having had a couple of message back and forth with the seller I get an idea why this happened.  I ordered two items with "free postage" (which is actually included in the price) and they put them both in the same package without checking if the post paid was correct.  Their post is done in bulk, rather than checked at a post office, so if royal mail decide the postage paid is incorrect they don't send.  The seller did this twice!

Had I placed two separate orders, on different days, the seller would have shipped them separately and the chances are I would have received both of them - or worst case just one of them.

That's what you get for communicating - insight.

Had I not messaged the seller I would probably have just ordered the same again.  So now, knowing what's probably happened, I will make two separate orders.

It wasn't the refund that did that, it was me communicating with the seller.