What does one do when a seller does not reply or give a refund after item has been returned.

[rspi9309]

Can anybody give advice when a seller does not replyand give refund  after item has been returned.

[tressygirl]

OP  !   Please come back and tell us what this item was,  everything bar very few  items,  cars ,  motorcycles for example,  are covered under eBay's 30 day MBG.

Who told it wasn't?  The seller ?  They are lying?  eBay CS ?  They often spout out nonsense.

If the item was returned as you say for item not as described,  you just open a case for this,  and for a return you can escalate after 48 hours,  eBay then step in and fully refund you.

What was this item?  Very intrigued! @rspi9309 

[rspi9309]

Hi, Thank you so much for coming back to me. The product is "Anti Bacterial, Alcohol Hand Wipes". It was a message from Ebay saying that it is not covered under Ebay money back guarantee. I have never done this, and don't know how to go about opening a case. I have tried, but it seems extremely difficult to get anywhere.

[tressygirl]

AAAAHHHH had you said that in the first place it would have solved the problem!

eBay are removing hundreds of thousands of Covid 19 related items, like yours because in the past many sellers were profiteering from this crisis with exorbitant pricings.

Now, only registered businesses can sell them.

So what you have to do now is to claim with Paypal not eBay.

Log into your PP account, on the left select Resolve a problem, open the relevant case , and enter that eBay have removed the item from their site. Ignore that it says go back to eBay scroll past all that, and stick with the Paypal case.

Escalate within 20 days for a full refund.  @rspi9309 

Hope this now solves the case !

[rspi9309]

You are so kind! Thank you! I will try that and, if I may, will come back to you with any progress made. Thank you.

[tressygirl]

You're very , very welcome !!! Hope that has cleared it up and the refund should be on its way following the above!

Happy Easter to you, what remains ot it !

[rspi9309]

THANK YOU, a Happy Easter to you too, albeit being a very quiet one this time. Still we have to go through with it the best we can. I have now lodged a 'case' with PayPal. I don't know if it will get me anywhere, the money has been paid and I have no product. Still, it will teach me a lesson to be more careful before ordering with Ebay again. I am 75 years old, and I really don't need all this hassle. I ordered these wipes to protect myself. Thank you again for being so kind an listen to my woes.