What does one do when a seller does not reply or give a refund after item has been returned.

[rspi9309]

Can anybody give advice when a seller does not replyand give refund  after item has been returned.

[redwick1]

Why did you return the item

It is important to know what the problem was as to which dispute you open or opened

You open a dispute in the resolution centre at the bottom of the page

Put the tracking into the dispute for the return of the item

The seller should refund and if they dont then you escalate to ebay

[rspi9309]

Thank you. An item was sent which was not as listed, totally different product. I am sorry, I am new at this, I have never been in a situation such as this.

[redwick1]

Why did you return the item?
If you opened a dispute then you put the tracking into the dispute
Esclate the dispute when ebay says so
It is important we know so we can give the best advice
Did you send it back tracked or with the 16digit code from the Post office receipt
If you did not do that then you will not win any dispute

[redwick1]

What was it you bought and how long ago
Why does it say you are not covered by the money back guarantee