Warrenty problem, seller not responding

[christoph932013]

Brought a car part in April 2021, that part has since failed already and the seller stated it came with a 24 month warranty. Contacted the seller twice but got no reply. I can't seem to open a dispute with eBay, and there is no other contact info for the company. Any help!?

[**peaseblossom**]

eBay's deadline is 30 days but if you used Paypal theirs is longer at 180 days so you can try them.

First sign up to get the return postage paid:

https://www.paypal.com/gb/webapps/mpp/refunded-returns

Then open a "not as described" case here:

https://www.paypal.com/uk/disputes/

And escalate it after 2 days and before 20 days.

[ruby*tuesday]

Sorry but neither EBay or PayPal offer any Warranties. These Guarantees are really only as good as your ability to use them.

If a UK Business Seller you can seek help from Citizens Advice.