Waiting for months

[susakenned-83]

Hi not done this before but am sick of being told to wait I bought some balloons with flowers in February this year when they arrived the balloons are tiny so I wrote to the buyer and came to a situation where they would post me bigger balloons this was in April and ever since I've still not received them I message them and all they say is please wait I've told them I want a refund but all they say is wait I paid £42 for these balloons that are no good to me I just don't know what to do help is needed 

[red_magpie]

Why did you leave it so long? If they were not as described, all you had to do was to open a case under eBay's 30 day money back guarantee. The seller would even have been required to send you a pre[aid return label. It's far too late now.

If you paid by PayPal, and still have the original balloons to return, you may still be able to file a dispute under Paypal's longer, 180 day buyer protection policy, see: https://www.paypal.com/uk/smarthelp/article/what-if-i-didn%27t-receive-my-item-or-it%27s-not-as-adve...

Unlike eBay, PayPal requires the buyer to pay for the return postage, unless you first register for their (free) "Return shipping on us" service, see: https://www.paypal.com/uk/webapps/mpp/refunded-returns