I ACCIDENTLY SENT THE WRONG FEEDBACK TO A CUSTOMER, I MESSAGED UNDER THIS MESSAGE THAT I WAS SORRY AND WROTE POSITIVE FEEDBACK. HE IS COMPLAINING THAT IT MAKES HIM LOOK BAD AND WANTS ME TO REVISE IT. I HAVE TRIED TO DO THIS BUT CANNOT FIND A WAY TO DO IT, I GET A MESSAGE FROM EBAY SAYING NOT ELIGIBLE FOR REVISION....HES UPSETTING ME NOW. IT WAS AN ACCIDENT AND I FEEL HE IS BEING UNFRIENDLY AND UNHELPFUL. CAN ANYONE RECCOMEND WHAT I SHOULD DO PLEASE
Any feedback left on a positive green dot cannot be revised, only removed.
You or the buyer will have to report it to ebay cs and ask them to remove it.
Even if the buyer hadn't paid you breached the feedback policy as sellers are not allowed to leave negative feedback for buyers no matter what the reason and haven't been able to do so for over 12 years.
Use the tools ebay provide to deal with non payers (which does not include leaving any FB) - unpaid item case, add to BBL and set buyer requirement blocks to block anyone with 2+ strikes in last 12 months.
Never be tempted to leave false positive FB for a buyer, it is a policy violation and will damage your account if it is picked up by ebay. It doesn't help you and it doesn't help other sellers. The strike from an unpaid item case does far more damage to the non-payer's account than a few silly words on their FB profile.
