eBay staff are mainly based in the Philippines and working from home because of Covid, therein lies some potential difficulties using communications by phone , there is sometimes a call back system, but the usual line is a Live Chat.
Contact them this way.
https://www.ebay.co.uk/help/contact_us?id=4814&st=10
The contact links can be found on the left on that page.
Lines open today between 8 a.m. and 10 p.m.
Or, come back here, explain your problem, there are many experienced members here ready to help you.
