Urgent help needed plz

[janoli69]

I purchased a new with tags dress  size 22 for my Son's wedding from Ebay on 17th January 2021, then on 15th March 2021 from the same seller i bought the matching jacket again new with tags.  My son's wedding date changed so i decided to sell the two items together on Ebay, the outfit sold on 06.07.2021. the buyer left positive feedback + sent me a message to say how happy she was. Fast forward to yesterday 16th july 2021 the buyer is now saying the dress was a size 18 and not size 22 .  Ebay can see what i bought and that both items are a size 22, I don't have the dress in a size 18 nor did i sell the buyer a jacket size 22 and the matching dress sized 18.  The buyer is now requesting a return and refund. Ebay have approved the buyer can return the outfit, my questions are :

where do i stand, it is my belief the buyer is returning a dress in a different size to the one i sold her. 

why did the buyer wait until now to request a return especially after putting positive feedback and sending me messages telling me how happy she was. 

I feel i am being swindled. and i don't know what i am able to do as a seller. Please help

[tressygirl]

If you receive a different dress from the one you sent out you can appeal the decision for the refund made.  Arm yourself  with photos of the item received,  and of any tags attached.  

Cases are all automated ,  no human contact so no point challenging it at that stage,  so if one for item not as described has been opened you will have to accept it within 3 days,   pay for a fully tracked return label,    and refund only when you have the item back,  or eBay inform you the item has been posted,  you then have 48 hours to appeal.

You can only appeal when ther case is closed.

Adding full measurements to an items description on the listing,  avoids issues like this.