Unpaid items

[bluebird4422]

Increasingly I have bidders who don't pay for items won in an auction. Ebay more or less puts a black mark on their account but I see no other penalty for doing this. Does anyone have any remarks to make about this increasing annoyance.

[pixiesen2012 · Accepted solution]

when you have a non payer you need to complete a non payment case to get your final value fees refunded and give them a non payment strike

http://pages.ebay.co.uk/help/sell/unpaid-items.html

then add the non payers ID to your blocked list

http://offer.ebay.co.uk/ws/eBayISAPI.dll?BidderBlockLogin

then set you bidder requirements to block bidders with two or more non payment strikes in the last 12 months

http://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences

[plpmr]

"Does anyone have any remarks to make about this increasing annoyance."

unfortunately sellers such as yourself encourage non-payers because of the false positives you leave - so my remark is, please learn all the rules before complaining.

[arkwebus]

EBay only puts a "defect" on a buyer's account if sellers open a non-payer case every time.  This helps the whole eBay selling community - as advised - because most sellers will block any one with 2 or more defects from buying.

@bluebird4422 

[angelah1847]

As a buyer you will have noticed that when you leave FB for a seller you get 3 options - positive, neutral and negative.

As a seller you have noticed when you leave FB for a buyer you get one option - POSITIVE. Ooops maybe you didn't

The option to leave neg or neutral was removed more than 10 years ago because some sellers were abusing the system and using it to bully and threaten buyers.

Use the tools ebay provide (which does not include leaving any FB) - unpaid item case, add to BBL and set buyer requirement blocks to block anyone with 2+ strikes in last 12 months.

http://pages.ebay.co.uk/help/sell/unpaid-items.html
http://offer.ebay.co.uk/ws/eBayISAPI.dll?bidderblocklogin
http://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences

Leaving false positive FB for a buyer is a policy violation and will damage your account if it is picked up by ebay. It doesn't help you and it doesn't help other sellers. The strike from an unpaid item case does far more damage to the non-payer's account than a few silly words on their FB profile.