Unjustified negative feedback left for seller, eBay refuses to remove it!

[1972escortmexico]

To whom it may concern,

My wife (eBay member since 2003, feedback score of 4511, previously 100%) listed an item as NON working in the description.

The buyer apparently didn't read the description, saying (quote from one of his eBay messages) 'he didn't feel the need'.

On receipt of said item he 'discovered' it was NON working, so instantly opened a case and at the same time left negative feedback.

eBay Customer support won't remove his negative feedback.

How can this be right?

Thanks

Pete

[arkwebus]

You are posting on a member to member board and not speaking to eBay. 

Without seeing the feedback we have no way of knowing the detail and whether it breached any rule. 

Feedback should reflect the whole transaction.  Was a refund offered for instance?

@1972escortmexico