Unfair decision

[loves2shophazel]

Hi, I have been a seller on eBay since 2011 with 100% feedback. I recently sold an item which was not as described. I agreed to a return and told her that I do not have a printer and cannout send a label for shipping when I have no idea of the cost.

I gave her my address to return the item, upon receipt of which I would refund her in full. The shipping she incurred I agreed to pay after she gave me the amount, tracking details, etc and I told her I would send this amount via paypal.

She obviously misunderstood and escalated the case. She left me negative feedback also.

Now I find that eBay has refunded her BUT SHE STILL HAS THE ITEM. This is THEFT. I have appealed the case, but have no confidence in the outcome. eBay is not on the buyer's siude. I have told them to ready our correspondence, where I have been more than gracious. She has acted in a nasty and vindictive manner.

[john1297576]

You didn't need a printer to send a label, it is the buyer who has to print it out.

By not dealing with this, you would have had the option for ebay to send the label, the buyer just has to escalate to ebay. Ebay then either provides the label at your expense or asume that you do not want item returned and refund.

Now you will have to send the buyer the postage to return although there is no way to force them to.

You will not get the selling fee refunded.

[loves2shophazel]

Again, I have never used a label have never needed to as buyers are
generally understanding. I never refused to pay for postage