Unfair decision

[loves2shophazel]

Hi, I have been a seller on eBay since 2011 with 100% feedback. I recently sold an item which was not as described. I agreed to a return and told her that I do not have a printer and cannout send a label for shipping when I have no idea of the cost.

I gave her my address to return the item, upon receipt of which I would refund her in full. The shipping she incurred I agreed to pay after she gave me the amount, tracking details, etc and I told her I would send this amount via paypal.

She obviously misunderstood and escalated the case. She left me negative feedback also.

Now I find that eBay has refunded her BUT SHE STILL HAS THE ITEM. This is THEFT. I have appealed the case, but have no confidence in the outcome. eBay is not on the buyer's siude. I have told them to ready our correspondence, where I have been more than gracious. She has acted in a nasty and vindictive manner.

[pixiesen2012]

I'm confused,

what has you not having a printer got to do with anything?

the buyer should have opened a not as described case,

you then should have agreed the return and issued a prepaid label through ebay for the buyer to print off and stick to the parcel

then once the package was returned you should have refunded the buyer,

because you didn't agree the return and issue a prepaid label ebay made the refund and allowed the buyer to keep the item