Trying to contact under bidder

[karent7857]

I’ve just sold a item but she was bidding on behalf of friend it sold then she asked me to sell to under bidder eBay said type in search bar they caddy but nothings coming up please help

[franology]

What you have here is a non-paying bidder and you must deal with that first:

http://pages.ebay.co.uk/help/sell/unpaid-items.html

Whatever the excuse the person who was the winning bidder has now refused to pay. A non-payment case is the only sure way to get your final value fees refunded and it will also discourage this non-payer from doing it again.

They will receive a strike on their account. They can and will be blocked from bidding by all sensible sellers if they get 2 non-payment strikes in 12 months. 

Make sure your buyer preferences are set as tight as possible:

http://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences

and block this person from bidding on any more of your items:

http://offer.ebay.co.uk/ws/eBayISAPI.dll?BidderBlockLogin