Tracking number

[petervanlee]

The tracking number attached to an item I got on Ebay does not work so the selling has put a non discriped number that has no Tracking properties,,,,  Ebays computers think its a real number and I cannot lodge a complaint.

[arkwebus]

Hi @petervanlee

The time limit for a case starts on the last date shown on the listing summary. So 30 days for eBay and if you are too late for that you have 180 days [!!] in Paypal.

If you can still use eBay then escalate [if the seller does not refund] after 8 days and after just 2 days with Paypal. 

[temperate_porcine]

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@petervanlee wrote:

The tracking number attached to an item I got on Ebay does not work so the selling has put a non discriped number that has no Tracking properties,,,,  Ebays computers think its a real number and I cannot lodge a complaint.

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You can't open a case until the last estimated delivery date has passed.

[arkwebus]

@petervanlee

At this time of night I am afraid that I have no idea of what you speak!

Please simplify the question.   Are you the buyer or the seller?   

If eBay has a tracking number they can see whether it is false.  So can you if it's in UK on Royal Mail Website

[petervanlee]

I am the buyer,,, the seller put a Tracking number on the item but this number does not track the item.

[tressygirl]

Has the last estimated date for delivery passed? If so open a case for item not received, in the Resolution centre, escalate on day 9 for a refund. If that tracking number shows delivery, then you will not win a refund, if it is a fake number, you will be fully refunded.

[arkwebus]

Thank you - one possible problem is that the "tracking number" may not be Royal Mail but "May" be valid. Examples of this are when the item is coming from overseas where the tracking will relate to the sellers country postal service or where a courier is used.  The item that you bought will have a latest delivery date.  If from the UK then this will typically be a week to ten days. If from the Far East then that could extend to six weeks.  If - when that date is past - you have not got the item then do as @tressygirl says and open a case with eBay for non-receipt.   One simple [possible] reason for the tracking shown seeming not to be valid could be that when entering the number the seller missed a digit or transposed one or more.

As said, when you open a case the seller has to prove delivery. If not you will win the case

@petervanlee

[petervanlee]

Thanks arkwebus,,,,Does the opening a case and refund still work, after 30 days.