Threatening behaviour

[mega-low-mania]

A message I recieved after leaving a neutral because I got abuse after asking for a refund

"You immature coward, you are stupid and ignorant AND CAN NOT ACCEPT RESPONSIBILITY FOR YOUR OWN FAILINGS IN LIFE YOU WILL REGRET THIS, YOU WANTED TROUBLE AND THATS WHAT YOU ARE GOING TO GET“

How best to deal with it?

Thanks

[arkwebus]

I think this is a case where it would be worth reporting this to the police - if you do so I would not notify him that you have done so.  Please do so in writing [not by e-mail for example] and include copies of any messages.  Explain that you do indeed feel threatened by the messages.

Again get all the evidence together [copies of all his listings] and send them to Trading Standards for his area + even HMRC [!!] with explanatory letter. 

I am not sure what you mean by "asking for a refund".  That's not how it works.  If you feel there is something wrong then do not contact the seller at all.  Simply open a "not as described" case in eBay's resolution centre.  This means that eBay are on board and everything goes through them. 

@mega-low-mania 

[papso22]

Tell them you have reported them to the police, then think about whether you actually want to do so. 

And then tell them that you are reporting them to Trading Standards for pretending to be a private seller when they are actually a trader, and then to ebay for fee evasion by getting free listings that they are not entitled to.  You can make life much harder for them then they can for you.

[tobiasd4]

Ignore them & add their ID to BBL, so they can't buy from you.

https://www.ebay.co.uk/help/selling/listings/creating-managing-listings/setting-buyer-requirements?i...

FYI. Seller can get your feedback removed as you mentioned ebay.