The seller has refused to accept a return on new shoes that don't fit and has closed the return

[juleslalinea]

I bought some cushion walk new shoes for my mother who is 93 and is housebound and has dementia. I bought size 6 which normally fit but they were too tight plus the leather is so soft that she can't get her heels in the shoes. I contacted the seller today to start a Return only for the seller to close the return and send me a shirty email saying they aren't a shop and it's not fair to expect to be able to return them. 

If I had bought these shoes for my mum in a shop and brought them home for her to try and they hadn't fit, the shop would give me a refund. I think it's unfair to not be able to return them. They are still new and haven't been worn. Should I get Ebay involved?

[ruby*tuesday]

If a Private Seller they don't have to Accept Returns which do not Fit. Is Classed as a Change of Mind Return. If a Business Seller you can use the Ebay Money Back Guarantee and open a Case in the Resolution Centre for Item Does Not Fit. You would have to Pay the Return Tracked Postage though.