The 5 star system is misleading

[ebe-454]

I purchased an item and when it arrived, it was not fit for consumption and I believe I had been misled. I gave the seller 1 star and an explanation. The seller contacted me to say ebay had removed my feedback. EBay did not contact me about this. I am now led to believe that the 5 star rating system is inaccurate. If sellers can have bad feedback removed, then I have no faith in ebay. Sellers cannot represent themselves as genuine when they can have feedback removed. I have purchased loads of items from ebay and after I receive my latest item, I will no longer be buying from them as this is totally unfair and misleading.

[arkwebus]

You don't answer @pixiesen2012's reply.  It is not a "return" case it is a "not as described case".  It's not up to the seller to "refuse"

You do not contact him - for that reason - you simply open a not as described case.  If he sends a label to return then well and good.  If he does not  then you escalate to eBay for a refund

@ebe-454 

[ebe-454]

Thanks for that. I am no longer buying or selling on ebay. This whole process is so drawn out that I can't be bothered. I've just bought Prime from Amazon and they now have my loyalty. On Amazon, you contact a customer service rep directly and they deal with the seller for you. No long lists on their contact icon and no removing feedback. I'm finished with ebay.

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