Temporary buying restriction

[micpatt_378]

I tried to make an offer and later make a bid on an item. All I got was this message: "You've reached a temporary buying restriction. You can only buy items where you can pay immediately at checkout". I don't know what this means. I've never had a problem buying in the past. I've not received any message or notification from ebay about this. I tried messaging the seller but have had no reply. Can anyone help please?

[captain*obvious · Accepted solution]

You can get buying restrictions lifted by phoning eBay and following their steps to verify your account whilst you're on the phone to them.

It takes around three minutes, use the help and contact us tab at the top of the page and scroll down then select either call me back or call us.

Immediate removal of buying restrictions requires a verified PayPal account - this ID had one when I first opened it to post here.

[micpatt_378 · Accepted solution]

Thanks to everyone who helped on this. I phoned the helpline. It was answered within seconds and the problem was fixed from their end in a couple of minutes. Have now bought the item I was after. Happy ending!

[redwick1]

As a new members you are restricted to a number or items of amount of money until you get your account up and runnning

Read the link to the policy which explains it

https://www.ebay.co.uk/help/buying/buying-limits-restrictions/buying-limits-restrictions?id=4012

[micpatt_378]

Thanks redwick1. I've looked at the link but, as I said, I've had no notification about buying restrictions from ebay. I opened this account recently and bought one item in December for a few quid. That's all. The item I'm trying to buy is just £20. The buying restriction just doesn't make any sense.

[redwick1]

Have you checked yor paypal and ebay accounts are linked

Do you have credit card online.

[micpatt_378]

I've checked and it appears they may not have been linked. I'll wait until tomorrow to see if the link is now in place and try buying the item again. Can you tell me how I can contact ebay direct if this matter is not resolved? I just seem to go around in circles looking at their help pages. Thanks very much for your help.

[ruby*tuesday]

Use Help and Contact at the top of the Page. Lines closed until 9.00 am.