Telephone help for buyer problems?

[zaaqq48]

I've had two buying issues recently and I need ebay help because neither case is straightforward

Have ebay shut down the telephone help line?  

It seems to me that ebay are letting the scammers have free range and are not giving the buyers the help they need.

[pixiesen2012]

you don't need to phone

the money back guarantee is very straight forward

if you don't receive an item or the item you receive isn't as described, you go to the Resolution Centreand open the relevant case

wait 8 days then ask ebay to step in

[zaaqq48]

I wish it were that simple. In one case the seller sent only part of the order, offered to send the rest, didn't and has now issued a returns label. If I send back the part order he sent me the odds are he'll accuse me of only sending half back and refuse to refund me. I need an ebay agent to read the correspondence between the seller and me.

[pixiesen2012]

he can't refuse to refund you, and if he does that is the time to involve ebay,


you have your return label, send the item back for your refund

[corred]

@zaaqq48

The system is automated....as long as you opened the correct Not As Described case & the seller issued a tracked prepaid returns label then delivery back to the seller should trigger a refund automatically

[zaaqq48]

The item was PPE gloves and we've had to use them. He owes us one box of PPE gloves or a refund.

[zaaqq48]

In the messages via ebay he's really nice about it and says he'll send the missing box of gloves but he never did. Now he's not listing them he can't have any left.

[pixiesen2012]

in that case you are stuffed,


if you can't return the item for a refund ebay can't force them to refund

[zaaqq48]

I'll send him the empty box and see what happens, but I think you're right, we're stuffed!

But the main question is...has anyone got a telephone number for ebay?

Thanks pixiesen and corred, good to know you're out there and ready to advise.