So i got a pair of fake air max

So they come and as you can see there not as discribed but the listing had been taken down im to worried about sending them back as if the item had gone and so has the seller how do i get a refund if he has gone im not sending them back till i know ill get my money back 

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redwick1
Experienced Mentor

You have to return them to get the refund but as long as you follow the instructions then you will get your refund

Open a not as described dispute at the bottom of the page under Resolution Centre.

Escalate it after a full 3 days of opening the dispute.

The seller needs to send a pre paid label for the return.

If they dont then ebay should when you escalate the dispute.

Make sure it goes back tracked and that the tracking is in the dispute.

You have 30 days from the day of delivery to open a dispute in ebay

 

Read up on the Ebay money back guarantee

https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...

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