Small claims court

Bought jumper was faulty opened case and seller not happy but eventually said ok send item back, I asked for return label and they were having none of it so I said ok I’ll leave with eBay to resolve them out of no where she refunded me.
I ask eBay as I have no address what do I do now, they say case is closed you can give it to charity or throw away. But now I’ve received a small claims for £35 and threats for libel as I left negative feedback.
Worried sick and I did everything I could the right way. Advice would be greatly received.
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red_magpie
Experienced Mentor

Don't worry about the threat of libel, this is highly unlikely to materialise.

 

As regards the small claims court, your seller will lose if they pursue this silly claim. All transactions on eBay are governed by eBay's user agreement, which the seller has clearly not read.

 

In it, both you and the seller accepted that eBay, not you or the seller, would determine whether the seller had to refund you and whether the item had to be returned. When eBay supports a money back guarantee claim, the seller is required to send a prepaid return label if they want the item back. If they don't, the buyer is not required to return it.

 

This dispute has been determined in accordance with the user agreement, in which you also both agreed to accept eBay's decisions. If your seller wishes to dispute it, their dispute is with eBay.

 

You can read the full terms and conditions of eBay's money back guarantee, see: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html

 

In your position, to try to save both of you the time and hassle of a court case, I would point this out to the seller, and also offer to return the item if they first send you to cost of postage. If you don't feel comfortable about this, don't do it. If in doubt, consult a solicitor and show them eBay's user agreement and money back guarantee.

 

 

 

 

 

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