sold an item aranged pick up shutl
didnt pickup
had to reorder
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browsing my seeler defects have a markdown for late delivery
not by the buyer who was completly happy
but ebay
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asked them to remove as it was their service caused the delay
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Thanks for contacting us regarding the item## 253629663575, allow me to help you with your defect query.
I’ve reviewed your account in detail and can see that this defect is a result of late delivery and late dispatch. Although you may feel that you did everything to take care of your buyer, we cannot remove this defect as it is still an indicator of a less than positive buying experience, which we must take seriously. Please note that this decision is final and cannot be changed or escalated.
Here’s how to avoid defects in the future:
Defect rate
If your buyer has an issue with the item, you should work with them to solve it. If your buyer asks eBay to step in and the case is decided against you, this will count as a defect.
Ensure your items are in stock so you don’t need to cancel any orders.
Shipping
Ensure that you are shipping items within the handling time that you’ve stated in the listings.
Always upload your tracking to eBay. When possible, we’ll use this to automatically give you credit for shipping on time. Also, it helps ensure your buyers aren’t worried about when their purchases will arrive.
Communicate with your buyer so they know when the item is shipped and what to expect.
For more information on our Seller performance and feedback policy, visit
http://pages.ebay.co.uk/help/policies/defect-removal.html
I know this isn’t the response you were hoping for, but I trust I've been able to explain our position clearly.
Kind regards,
Hobibor R.
eBay Customer Support
