Shop Airlines Europe B.V.

[tiptoe30]

I have had an item purchased by Shop Airlines Europe BV.  I understand that this is a shipping company that buys from ebay on behalf of clients.  I have messaged them twice now wanting to know where my responsibility ends, with them or with their client. I can get no response.  I requested their phone number which also gives no response.  I am therefore a little worried about sending a fairly expensive item to this company who will not answer any form of communication.

Has anyone had dealings with Shop Airlines and have they had any difficulties.  I use Global Shipping so don't know why the end purchaser didn't buy directly.

Thanks

Ann

[tobiasd4 · Accepted solution]

A lot of buyers use forwarding companies like this,

you send to paypal address by tracked postage, they then send to buyer.

You are only responsible for UK delivery, if buyer claims not as described, you don't have to pay for return postage from another country.

[temperate_porcine]

This is clearly defined in the money back guarantee: https://pages.ebay.co.uk/help/policies/money-back-guarantee.html

Not covered

Buyer’s remorse or any reason other than not receiving an item or receiving an item that isn't as described in the listing (see the seller’s returns policy for returns options); Duplicate claims through other resolution methods; Items sent to another address after original delivery; or Vehicles, Real Estate, Business & Websites for Sale, Digital Content, Intangible Goods, Classified Ads, Services, and some Business Equipment categories. Items damaged during collection. Collection items damaged during shipment when shipment arranged by the buyer. Items collected by a third party on behalf of the buyer. Items not collected by the buyer.