Shipping charges and Shutl

[w1chw1z]

I've just discovered that Ebay has been charging me twice for shipping labels - firstly I am charged via my PayPal account for a shipping label. Then Ebay Shutle is invoicing me monthly for the same shipping label. Over the last months, Shutl has charge me £69 for shipping I already paid for when I bought the labels (either by Hermes or Royal Mail). My daughter says the same thing has happened to her - she reckons she has been overcharged £72.

Has anyone come up against this problem and how can we get our money back?

Thanks for any advice

Roz

[redwick1]

The charges on your paypal account when your buyer pays are paypal charges 

These are taken straight away

When you use Shulti you are invoice once a month for the postage payments and they are taken from paypal

Listings may be free but you pay final value fees of 10% on the end price of your listing + the postage

Ebay charge the fees to your account as soon as the item is sold and invoice once a month for payment

To check your fees go to the account tab on your MY ebay page then Summary then Fees

http://sellercentre.ebay.co.uk/private/what-fees-youll-pay

Read the policy for Shulti

http://programme.ebay.co.uk/ebay_delivery_shutl/