Sending a photo , won't recognise I phone picture

[bucaneer17]

I'm trying to send a picture to a seller , to show them a problem with an article I bought , but the attatchment process on this through  eBay doesn't recognise the format .. IE has to be a JPEG Or something like that ,, why has eBay made life difficult and just accept I phone pictures 

mike 

[profgaz]

I use jpg (jpeg) often.

Its been around a long time.

Many complaints about the App, Old & New, It's rubbish, Use a web browser instead.

Anyway, You don't need to send photos to a seller.

Open a Case in the Resolution Center for Item Not as Described.
Wait for the tracked postage label to print off (at the Sellers expense), UK only.
If the Seller doesn't provide the label or is unhelpful, the option to ask eBay to step will appear after 8 days.
Also, if you get a message that the seller cannot provide a label, phone eBay.

http://pages.ebay.co.uk/ebay-money-back-guarantee/faqs.html

[bucaneer17]

Have you ever tried to phone eBay ?

I do need to send a picture to the seller , I'm not in a dispute , I just wanted to show them a picture of a part that should have been included in the sale

[profgaz]

Yes, I've phone eBay several times and only remember one main problem.

If part an item is missing then you should be Opening a Not as described case.

Bad Sellers often ask for photos to delay the Buyer from opening a case.

If a case is Not opened then the seller should not attempt to help you as even a part refund outside of a case could give them an account defect.